We are constantly looking for new values that can be created out of old technologies that become more mature and scalable. Processors are powerful enough to give us search results in seconds, telecom networks become fast enough to transmit huge amounts of information almost instantly, small connected devices are deployed in everything, we expect mobile internet to work everywhere, and we expect all this to be for free, or almost for free. What we gladly pay for is the “Jet Black” shade of the phone, fancy filters in the camera application and Siri with a sense of humor. And we can easily forgive these value-adding services when they misbehave – it’s not a big deal if Siri does not get what you want from her. But when we lose coverage it becomes very annoying. Or if your device suddenly freezes and restarts, especially when you are right in the middle of credit card payment process. Can I trust that my microphone is actually muted after I clicked on mute? Can I trust that my information will stay secure?
Apple iOS 10 is Apple’s high score in the number of bugs. And here we’re talking about bugs in that basic functionality, such as battery life or sound, that we do not want to pay any extra for. They have already released several updates to it, still failing to fix the sounds problem on iPhone 6S. Isn’t is unacceptable for a phone that costs $600? There are tons of information on the web about fixes and workarounds for the bugs in iOS 10, and even detailed instructions on how to revert to iOS 9. Some people even turn it to something positive: “Apple are so quick with their bug fixes and updates!” But isn’t it exactly what we paid Apple for from the very beginning – things just worked.
If my device tells me that the sound is on when in fact there is no sound, can I trust it’s muted microphone to actually be muted? Does the fancy outfit matter when you stop trusting someone?